For the first time ever, Management Concepts was excited to support the Professional Women Controllers (PWC) as a Diamond Sponsor at the annual National Training Conference (NTC) on April 19–22 in Charlotte, NC. A royal theme carried through the event in “the Queen City,” and conference attendees celebrated being back in person after two years […]
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Being a public service worker is more than a job — it is an opportunity to improve the lives of the American people every day. Federal employees need to adopt a customer service mindset to do this well. While the programs and services differ, the federal government interacts with members of the public to solve […]
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As 2022 rolls in, remote and hybrid work are here to stay. While many federal employees are back in the office, others have made the permanent shift to remote work. With two years of experience in remote work under our belts, many managers, teams, and individual contributors have developed ways to stay connected and keep […]
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With summer upon us and conference season already in full swing, virtual conferences are very popular ways to earn continuing education credits, explore new solutions to old problems, and network with peers. As the country moves away from pandemic mandates, not only are virtual venues here to stay, they are evolving to meet the needs […]
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As a growing number of federal agencies now use Robotic Process Automation (RPA) to facilitate and streamline work, in partnership with the American Council for Technology-Industry Advisory Council (ACT-IAC), we interviewed officials from nine federal agencies about their experiences with RPA. The resulting report, RPA in Federal Agencies – How Federal Agencies Achieve More through […]
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A Naval officer opens a green memorandum book and jots down action items at the morning officer’s call meeting with announcements to relay at division quarters. The contracting officer looks back to the notes from contractor communications while writing a memo. A data architect scans action items from the last team meeting to map out […]
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