As a growing number of federal agencies now use Robotic Process Automation (RPA) to facilitate and streamline work, in partnership with the American Council for Technology-Industry Advisory Council (ACT-IAC), we interviewed officials from nine federal agencies about their experiences with RPA. The resulting report, RPA in Federal Agencies – How Federal Agencies Achieve More through […]
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A Naval officer opens a green memorandum book and jots down action items at the morning officer’s call meeting with announcements to relay at division quarters. The contracting officer looks back to the notes from contractor communications while writing a memo. A data architect scans action items from the last team meeting to map out […]
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We experience conflict in our workplaces, in our communities, and our institutions. While conflict is inevitable, it is not irreparable. How do effective leaders approach conflict? How can we ensure that our conflicts are civil? The leaders who have personally experienced conflict tend to be more comfortable addressing conflict than others. Observing parents or caregivers […]
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Five months ago, the world turned upside down for us all. Leaders, trainers, employees — we have all felt the impact of COVID-19 in our daily work and lives. In the public sector and elsewhere, I have been working closely with groups that have had to pivot to a new and sometimes scary, virtual world. […]
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For decades, project managers have lamented that they have “all this responsibility and no authority.” The tragedy is that they do have authority, but not the type that they would like. Project managers would love to be able to put themselves at the top of the organization chart. The glory. The clout. The ability to […]
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Between day-to-day challenges, legislative developments, planning for programs and projects, there is a continuous need for federal employees to stay up to date on laws, directives, guidance, and best practices. How can you be sure that you have the knowledge you need? The first step is to identify potential resources, then evaluate their value, organize […]
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