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Posted by on Apr 27, 2022

Professional Women Controllers: Engage, Excel, and Evolve

Professional Women Controllers: Engage, Excel, and Evolve

For the first time ever, Management Concepts was excited to support the Professional Women Controllers (PWC) as a Diamond Sponsor at the annual National Training Conference (NTC) on April 19–22 in Charlotte, NC. A royal theme carried through the event in “the Queen City,” and conference attendees celebrated being back in person after two years […]

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Posted by on Mar 15, 2022

Building a Customer-Centric Approach in Public Service

Building a Customer-Centric Approach in Public Service

Being a public service worker is more than a job — it is an opportunity to improve the lives of the American people every day. Federal employees need to adopt a customer service mindset to do this well. While the programs and services differ, the federal government interacts with members of the public to solve […]

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Posted by on Dec 28, 2021

Effective Communication in a Virtual World

Effective Communication in a Virtual World

As 2022 rolls in, remote and hybrid work are here to stay. While many federal employees are back in the office, others have made the permanent shift to remote work. With two years of experience in remote work under our belts, many managers, teams, and individual contributors have developed ways to stay connected and keep […]

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Posted by on Apr 22, 2021

Federal Robotic Process Automation (RPA) Program Secrets of Success

Federal Robotic Process Automation (RPA) Program Secrets of Success

As a growing number of federal agencies now use Robotic Process Automation (RPA) to facilitate and streamline work, in partnership with the American Council for Technology-Industry Advisory Council (ACT-IAC), we interviewed officials from nine federal agencies about their experiences with RPA. The resulting report, RPA in Federal Agencies – How Federal Agencies Achieve More through […]

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