TOC Recap: Connect, Learn, Lead
Thank you to everyone who stopped by our booth at the Training Officers Consortium (TOC) 2015 Annual Institute held in Roanoke, VA from April 26-29, 2015. There were more than 150 attendees and the connections we made were outstanding. The theme this year was Connect, Learn, Lead and I witnessed the active participation exuded by all participants taking this to heart.
This intensive three-day residential program provided skill-building workshops and seminars. Stuart H. Weinstein, Ph.D., Practice Leader for Instructional Systems at Management Concepts, presented “Assuring Successful Training Innovations: Building and Deploying with Maximum Impact,” which provided the participants with insight to why basic human attributes – regardless of geographical location, educational level, societal beliefs, language spoken, or personal goals – when addressed in the creation of training, will result in a greater chance for successful implementation.
The booth traffic was flowing and we were highly engaged with the attendees throughout the event. Some of the current topics discussed at TOC were:
- Customer service: Provide service that meets or exceeds customer expectations. This only happens when people are truly focused on service instead of simply providing sub-standard service.
- Building leaders: A primary goal of a Training Officer is to continue to build more capable and effective leaders that can help the organization perform and compete in an ever-changing environment.
- Metrics and Evaluation: There were a variety of discussions around what metrics should be tracked in order to better evaluate the connection between learning and organizational impact.
- Innovation: Without innovation organizations lose their competitive advantage. Communication and a change in culture are often needed to foster the ideas to fruition.
- Competency-Based Assessments: Many attendees agreed that it is very beneficial to outline a process for developing competency-based assessments that are expressly designed to aid employees and their supervisors to create an employee-focused Personal Development Plan.
- Succession Planning: Many attendees explained that succession planning is at the core of strategic, long-term organizational success. Aligning talent with agency mission increases the prospects of meeting mission objectives.
Finally, imagine my surprise when Dr. Susan Camarena, Chief Knowledge and Learning Officer, Federal Transit Administration, wrapped up the conference with her brunch keynote “The Synergy of Learning and Knowledge Management: Tapping into the Endless Resource of Institutional Knowledge” and she opened up with a reference to the Management Concepts Press book “Optimizing Talent in the Federal Workforce” (Chapter 7: Knowledge Transfer).
By the end of the conference and after many conversations on the topics mentioned above, it was apparent that the TOC community provided Management Concepts with great insights to what’s keeping training officers up at night. We’re taking the information and feedback and implementing it in our products and services. See you next year TOC!