The Many Ways the Federal Government Measures Quality
Since the introduction of Total Quality Management revolutionized the manufacturing industry, we have understood that quality is a key measure of project management success. No longer is completing a project on-time and within budget good enough. Processes must be efficient and produce an outcome that meets every specification and satisfies the customer’s need.
Although this philosophy began with manufacturing, it has spread throughout every aspect of our lives. We are consistently asked to provide, collect, and report on the quality of products, services, processes, and ideas. Let’s examine ways that this emphasis on quality is spreading throughout the Federal Government.
