When many people think of Sherpas, they think of rugged tour guides. The value of a Sherpa, however, is not just their ability to lead you to the summit making sure you have the right gear and make the right turns on the trail. It is their ability to read the mountain, adjusting to cues […]
Read MoreAccording to a new report by the Government Accountability Office (GAO), performance information’s effect on Federal managers’ decision-making has remained largely unchanged in six years. Despite the increase in the amount, variety, and availability of performance data and analytics tools to drive decisions, performance data’s promise in the Federal Government has not yet been realized. […]
Read MoreIn conversation, a friend often mentions the “Law of Unintended Consequences,” which refers to chain-event related outcomes that may not have been foreseen when an initiating action occurred. It is an extension of Chaos theory’s “Butterfly Effect” that suggests unforeseen linkages such as, “When a butterfly in California flaps its wings, weeks later, a typhoon […]
Read MoreAlthough the Federal Government doesn’t often talk of “customers” the way the private sector does, customer service is a key competency of every government employee. Your “customer” may be survivors if you’re at FEMA, internal leaders if you’re in HR, veterans and their families at the VA, foreign governments if you’re at the State Department, […]
Read MoreI have recently discovered a TV reality show called Bar Rescue, which is now in its third season on Spike. The premise of the show is that the fantasy of being in the bar business attracts owners with little experience into this highly competitive world, where businesses fail early, and often. Because of the mismatch […]
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