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Posted by on Mar 15, 2022

Building a Customer-Centric Approach in Public Service

Building a Customer-Centric Approach in Public Service

Being a public service worker is more than a job — it is an opportunity to improve the lives of the American people every day. Federal employees need to adopt a customer service mindset to do this well. While the programs and services differ, the federal government interacts with members of the public to solve […]

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Posted by on Mar 1, 2022

Cultivating Commitment in the Government Workforce

Cultivating Commitment in the Government Workforce

For many Americans, the phrase “mission-driven organization” evokes thoughts of nonprofit groups working toward social change and development. They may not realize that the federal government is also a mission-based enterprise dedicated to advancing the interests of its people. Per the 2020 Federal Employee Viewpoint Survey, engagement among government employees has been on the rise […]

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Posted by on Feb 22, 2022

How to Create Upskill Opportunities in the Federal Government

How to Create Upskill Opportunities in the Federal Government

As technology continues to do more for us through process automation, federal employees are afforded opportunities to learn new skills and reach new heights. Bridging the gap between former and future needs is important for team management and the professional development of individual team members. With the number of federal workforce retirements increasing significantly, it […]

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Posted by on Feb 15, 2022

Strengthening Internal Control Programs through Robotic Process Automation

Strengthening Internal Control Programs through Robotic Process Automation

Due to the ever-increasing complexity of the federal government, agencies are utilizing innovative technologies to streamline their processes and support their missions. Doing so requires strengthening internal control programs and being intentional about incorporating innovations such as Robotic Process Automation (RPA) to create efficient, mission-driven federal agencies. Internal Control Supports the Mission Internal control programs […]

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Posted by on Feb 1, 2022

Holistic Leadership for Federal Employees

Holistic Leadership for Federal Employees

Leaders are most effective when they understand that the four facets of leadership — self, family, career, and community — influence one another and work together to create a values-based approach to leadership that leads to optimal outcomes. When leaders bring their whole selves to their roles, they’re able to integrate their values into their […]

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