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Workforce Management Insights

Putting Robotic Process Automation to Work in the Federal Government

Posted by on Feb 11, 2020

In response to the strong emphasis on modernizing technology and utilizing artificial intelligence (AI) throughout the Federal Government, the General Services Administration (GSA) has partnered with Federal Chief Information Officer, Suzette Kent, to establish a governmentwide Artificial Intelligence Community of Practice (CoP). The AI CoP enables leaders to share lessons learned and new ideas for implementing machine learning, human-centered interactions, natural language processing, rule-based automation, and robotic process automation (RPA).  Artificial Intelligence in Action Among the various forms of artificial intelligence, RPA stands out […]

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The Growing Importance of Soft Skills in Government

Posted by on Feb 7, 2020

When it comes to having a dynamic workforce, it is essential to hire employees who possess well-refined soft skills. Soft skills characterize how a person relates to others and are a vital part of any high-performing organization. These interpersonal skills and personal attributes are acquired over time through mentorship, training, and coaching. RequirementsWith recent guidance […]

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Tell Me, What is the Difference Between Reskilling and Upskilling?

Posted by on Jan 31, 2020

As I was enjoying lunch with my colleagues last week, I mentioned that I was writing a blog about the difference between reskilling and upskilling. I was astonished to hear them ask, “What is the difference? Aren’t they the same thing?”  While many publications address the inability of the workforce to keep pace in increasingly dynamic […]

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