Workforce Planning Is Key to a High-Performing Future Agency
The Federal Government’s most valued resource is its people. At a time when the Government faces what the GAO describes as a “period of profound transition,” management of human resources within the Government has become a key driver of not only achieving mission today but also of positioning agencies to be ready to achieve missions in the future.
Despite advances in human capital management in the Federal Government, strategic human capital management has been designated by the GAO as government-wide high-risk area since 2001. Last year the GAO added “Human resources specialist” to its list of “Mission Critical Occupations.” Despite this, however, human capital management often begins after the organization-wide strategic planning takes place, which prevents using human capital information to inform the overall strategic plan. Moreover, it inhibits the organization’s most powerful tool in optimizing the workforce — and in optimizing the organization: workforce planning.
Why is workforce planning HR’s most powerful tool? The GAO has identified two benefits of effective workforce planning:
- Aligning an organization’s human capital program with its current and emerging mission and programmatic goals; and
- Developing long-term strategies for acquiring, developing, and retaining staff to achieve programmatic goals.
Workforce planning sets the direction and goals for the entire human capital lifecycle. From recruiting to employee development, workforce planning is the unifying keystone. Workforce planning is the bridge between the current state and the desired future state. It is nearly impossible to radically change your current workforce regardless of the radical changes in the environment. It is possible, however, to have a radically different workforce in the future without disrupting the efficacy of the current workforce. The critical element is understanding what the future need will be and aligning the need with what the workforce will be able to do at each point in time through workforce planning.
A frequent frustration of workforce planning efforts is that organizational leaders often have little insight into what changes will need to take place for the workforce to meet their strategic goals. It’s very common to see the pace of change overestimated and the level of effort underestimated. The root cause for this problem is that HR is often brought to the table after the decision has been made rather than being part of the decision itself.
GAO has also identified five key principles that strategic workforce planning should address irrespective of what is being done, which you can reference here. The GAO does emphasize that top management, employees, and other stakeholders should be involved in development and implementation of the workforce plan. The GAO does not call out, however, the importance of HR having a seat at the table when the organization sets its overall vision and goals instead of just setting the strategic direction of the workforce after the organizational strategy has already been determined.
When involved in overall agency-wide strategic planning, HR can help line leaders to understand the amount of time and level of investment required for goals to be achieved. From gauging how long it will take to have a workforce with a new skill to understanding how long it takes to stand up a fully effective new function, HR can help the organization to set goals that are achievable within budget and within the necessary timeline. It’s wonderful to have the line leaders’ involvement in the workforce plan. It would be far more effective, however, to also have HR at the forefront of agency-wide strategic planning.