Does Anyone Look at Those End-of-Course Evaluations Anyway?
When you complete an evaluation, do you ever wonder if anyone actually looks at your responses? Do companies take your feedback seriously and make changes based on what you have to say? If they are asking for your feedback, they should review it and take action when warranted.
Anyone who has taken one of Management Concepts training courses knows there will be an end-of-course evaluation to complete. Why? It’s good practice to collect students’ feedback on courses they’ve just taken.
We collect feedback about the learning experience including the quality and usefulness of the course materials, the instructor’s facilitation skills, and the extent to which the facilities were an appropriate learning environment. In addition to getting feedback on various aspects of their experience, the end-of-course evaluation serves another purpose. We can collect information such as:
- How confident students are that they can apply what they learned back on the job
- The degree to which the training will improve their job performance
- The degree to which the training was a worthwhile investment in their career development
In case you’ve wondered if anyone at Management Concepts actually looks at your completed evaluations, the answer is yes.
Actually, lots of people at Management Concepts read the evaluations and it drives much of the work we do to create professional development programs. Of course we love hearing about positive student experiences, but we also need to hear about the negative ones. How else can we improve?
We use both the quantitative and qualitative feedback you provide to make informed decisions about possible improvements.
Here is a sampling of how different stakeholder groups within our organization use your feedback to improve your learning experience:
- Instructional Designers who create the courses and are always looking for ways to improve the experience
- Instructors/Facilitators who look for ways to improve their delivery and teaching approach
- Resourcing Staff who schedule the instructors/facilitators and want to ensure the best delivery of each course
- Logistics Staff who coordinate the course delivery and want to ensure the course materials are complete and where they need to be when they are needed
- Learning Technologists who produce online courses and materials and are looking for ways to improve the online learning experience
- Facilities Staff who want to ensure a clean and inviting environment
- Customer Service Staff who help students with registering for courses and want to ensure a positive experience
- Administrators who review the data to ensure we are in compliance with Continuing Education requirements
- Executives who oversee all these areas and use the information in short- and long-term planning and want to ensure we meet needs and exceed expectations
All of these groups work together to ensure your learning experience is valuable and enjoyable. Your responses help us know when to update courses, what new courses are needed, which instructors are most effective, which technologies add the most value, and what types of learning environments are most effective. So, next time you are asked to complete an end-of-course evaluation, make sure you do. We want to hear from you!